Ticket Sale Refused
We are unable to process your order at this time.
The Alcohol and Gaming Commission of Ontario’s lottery rules clearly state that tickets can only be purchased within the Province of Ontario. If you are visiting Ontario, you are eligible to play as long as the ticket(s) are purchased at the time you are physically within the province.
If this is the case, we offer you the following options to purchase tickets;
- Reboot your device as it probably contains history/cache with out of province connections.
- Allow/show your device’s location.
- Follow the instructions on our Location Troubleshooting folder Location Troubleshooting
You must allow your browser to share your location to purchase tickets. Please enable location services for this browser and try again.
As well, we are finding that some of the computers/devices in border communities, near Quebec and Manitoba, are routed through a Quebec or Manitoba based IP address, or their ‘new’ ISP is not providing a valid IP address, thereby indicating you are not within the province. You may check where your device is routed through https://whatismyipaddress.com/
We sincerely apologize for this inconvenience. We value your support, however, we are bound to follow these guidelines and procedures. We trust you understand.
Should you have any questions, please contact us at cmhfhelpdesk@gmail.com Thank you for your support.
